The delay in getting Raleigh Police Department officers to the scene of an East Raleigh break-in last month was due to a dispatcher error, Raleigh police and communications officials told neighbors. Representatives from the Raleigh Police Department and the Raleigh-Wake Emergency Communications Center (ECC) met last Thursday with about a dozen neighbors to discuss the incident and recent crime trends.
A call of a break-in, normally the highest priority, was mistakenly coded by a dispatcher as an attempted break-in rather than as in-progress. The call then entered the queue for Raleigh police to be dispatched. Officers arrived at the Plainview Avenue home fifty minutes after the first call arrived.
“We did make a mistake,” ECC Training Manager Angie Shultz told neighbors, apologizing for the error. She and ECC QA Coordinator Chris Walton walked the attendees through the process followed that evening and in general how the ECC works.
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